NOTICE OF PRIVACY PRACTICES
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Effective September 15, 2009
Your privacy is important to us. We want you to understand.
- Who will follow this Notice
- How we may use and share your medical information
- Your rights concerning your medical information
- How to file a complaint about your privacy
Who will follow this Notice:
This Notice applies to all Baptist Health Care Corporation facilities with the exception of Lakeview Center, Inc. You will be given a separate Notice if you visit any Lakeview locations. The following facilities will follow this Notice:
- Andrews Institute
- Andrews Institute Ambulatory Surgery Center
- Andrews Research & Education Institute
- Atmore Community Home Care
- Atmore Community Hospital
- Baptist Occupational Health
- Baptist Health Care Foundation
- Baptist Health Ventures
- Baptist Hospital
- Baptist Home Health Care and Durable Medical Equipment
- Baptist Imaging Center, LLC
- Baptist Manor
- Baptist Medical Group, LLC
- Baptist Medical Parks at Navarre and Nine Mile
- Baptist Medical Park Ambulatory Surgery Center
- Baptist Walk-In Care
- Baptist Business Health Solutions
- Gulf Breeze Hospital
- Jay Hospital
- Medical Professional Agency, Inc.
- Senior Health Services
- The Towers Pharmacy and the Towers Pharmacy at Baptist Medical Park
- All employees, staff, students, contractors and other Baptist Health Care Corporation personnel
- Any member of a volunteer group we allow to help you while you are in a Baptist Health Care facility
- Any person allowed to write in a medical record that belongs to any of the facilities listed above.
This Notice does not cover non-Baptist physicians or other area providers who are not owned or affiliated with Bapitst Health Care Corportation. These organizations should provide you a separate noteice that explains how they will collect, use and disclose your medical information.
The law requires us to maintain the privacy of your medical information and to tell you our duties and practices regarding your medical information. The law requires us to follow the terms of our current Notice. We reserve the right to make changes to this Notice, which may include new privacy provisions about the medical information that we keep. If we make any changes, we will give you a copy of the new Notice the next time you visit us. The latest version of this Notice can always be found on our website at www.ebaptisthealthcare.org.
If you are receiving behavioral health services from us, your behavioral health records will not be shared like the rest of your medical information. For example, if you are an inpatient in a behavioral health department, we will not list your name in our directory. We also will not share your information for fundraising purposes.
We may use and share your medical information for:
- Treatment Purposes:
- We will share your information with those who are caring for you. For example, if you come in with a broken arm, we will give your x-rays to your doctor. If you need medication, the doctor may share your information with your pharmacist.
- Payment Purposes:
- We may share your medical information with the person or company paying for your care. For example, if you come to us with a broken arm, we will tell your insurance company why you came in and what we did for you.
- Health Care Operations:
- We may use your medical information to improve the way we provide care to you and others. For example, we may share your medical information to teach others.
- Appointment Reminders:
- We may call or send a letter to remind you about your appointment. Please tell us if you do not want your information used in this way.
- Sign-in Sheets:
- We may use sign-in sheets in our offices and call your name when the doctor is ready to see you.
- Treatment Choices and Other Services:
- We may send you information about different ways to treat you and about other health benefits or services that you may want to know about.
- We may share your information with the Baptist Health Care Foundation so that the Foundation may contact you. The Foundation raises money for Baptist Health Care to use to help needy families, buy new equipment, and provide facilities and services. Please call the Foundation at 850-469-7906 if you do not want to be contacted.
- We may share your information for research. The law requires us to take extra steps to protect your privacy and tell why we will be using your information.
- Hospital Directory:
- We may use your information in our directory. Our directory has your name, religion, room number and how you are doing. If someone asks for you by name, we will tell them your room number and how you are doing. We may allow members of the clergy to see our directory even if they do not ask for you by name. Please tell us if you do not want to be listed in our directory.
- People Involved In Your Care:
- We may share your medical information with a family member or a friend who is involved in your care. We may also share your information with a person or company who is helping pay your bill. Please tell us if you do not want your information shared in this way.
- Disaster Relief:
- If there is a disaster such as a hurricane, plane crash, or tornado we may use your medical information to notify your family. We may also release information to an agency such as the Red Cross. Please tell us if you do not want your information shared in this way.
- Satisfaction Surveys:
- We may use your information to send a survey to you in the mail. Your answers will help us provide better care.
- Special Programs:
- If you sign-up for one of our programs such as Golden Care or Heart First, we may share your health information with our volunteers and others so they can check on you while you are in our care.
- Security Cameras:
- To increase the level of security in our facilities, we sometimes use security cameras and recorders in public areas such as hallways and parking lots. We do not use these devices in any private areas such as patient or exam rooms unless doing so is part of the treatment we provide.
We May Share Your Medical Information Without Your Permission:
- As Required By Law:
- An example is the mandatory reporting of positive cancer tests to State agencies.
- To stop a serious threat to someones health or safety:
- We may only share this information with someone who can stop the threat.
- For Public Health:
- We may share your medical information with a public health agency such as the Centers for Disease Control.
- Law Enforcement:
- In some situations we may share your medical information with law enforcement. If we believe you are a victim of abuse or some other crime we may tell the police. We may also tell the police if you commit a crime at our facility.
- State and Federal Review:
- We may share your medical information when we are being reviewed. For example, we may share your information with Medicare or Medicaid when they are reviewing the way we provide care.
- Legal Proceedings:
- We may share your medical information when responding to proper requests in legal proceedings.
- In some cases we may not share your childs medical information with you. For example, there are times when your child can seek care without your permission.
- Organ Donation:
- If you are an organ donor we may share your medical information when appropriate.
- In Case of Death:
- We may share your medical information with a medical examiner or funeral director.
- Military and Veterans:
- If you are in the military or a veteran, we may share your medical information when required by law.
- National Security:
- We may share your medical information when required by law for national security purposes.
- Protection of the President and Others:
- We may share your medical information when required by law for protection services of the President and other important leaders.
- Department of State:
- We may share your medical information when required for security clearances and physicals of State Department personnel and their dependents.
- If you are a prisoner or in police custody, we may share your medical information when required by law.
- Work Injuries:
- If you are receiving care because you were hurt at work we may share your medical information with your employer and others as required by Workers Compensation laws.
Your Rights Concerning Your Medical Information Right To Request Restrictions:
- You can ask us not to share your medical information for treatment, payment and health care operations. Usually, we will not agree to this request because it would make it difficult for us to care for you.
- You can ask us not to share your medical information with family or friends who are involved in your care.
- If you want to make any of these requests you must do so in writing. The law does not require us to agree to your request.
- If you need emergency treatment we may share your medical information even if you have asked us not to.
Right To See And Get A Copy:
- You have the right to see and get a copy of your medical information for as long as we have it.
- We may charge a fee for giving you a copy.
- Sometimes the law does not allow us to let you see your medical information. If this happens, you can appeal our decision. Your appeal must be made in writing.
Right To Request Confidential Communications:
- You can ask us to contact you in certain ways. For example, you can ask that we not send your bills or appointment reminders to your home address or call you at your work number.
- This request must be made in writing and tell us how you would like to be contacted.
- We will agree to reasonable requests.
Right To Amend:
- You can ask us to change your medical information. For example, you can ask us to correct errors such as your date of birth.
- This request must be made in writing.
- The law does not require us to agree to your request.
- If we deny your request to change your medical information, you can appeal our decision. Your appeal must be made in writing.
Right To An Accounting:
- You can ask us to give you a list of people we have shared your medical information with.
- This does not include information shared for treatment, payment and health care operations.
- This also does not include information shared at your request.
- This request must be made in writing.
- We are required to keep track of who we have shared your information with for six years.
- This right started on April 14, 2003 and we will not have any information prior to that date.
- If you request more than one accounting in a twelve-month period, we may charge you a fee.
Right To A Paper Copy Of This Notice:
If asked, we will give you a paper copy of this Notice.
Electronic Medical Records:
We use electronic record systems because we believe they are an important part of providing efficient and safe health care. Our employees, affiliated physicians and their staff may be allowed access to your health information through our electronic record systems. We have established policies and procedures and technical safeguards to help protect the privacy and security of the health information we collect and use during the course of providing care. Physicians and other health care providers not employed by us are also responsible for establishing safeguards to protect the health information they receive from us. Please contact your non-Baptist health care providers if you have questions about how they protect your medical information.
No Other Use of Your Medical Information Without Your Authorization:
Other Use of Your Information:
We will not share your medical information except in the ways indicated in this Notice unless you give us your written authorization to do so.
Right To Revoke Your Authorization:
You may revoke your authorization for other use of your medical information at any time.
We ask that you please give us the opportunity to resolve any issues you have concerning your privacy. If you feel that we have violated your privacy, you may file a written complaint with the Baptist Health Care Privacy Officer at the address below. If you prefer, we will be happy to assist you in completing a written complaint. There will be no retaliation against you for filing a complaint. For further information or assistance, you may contact us at:
Corporate Privacy Officer
Baptist Health Care Corporation
Corporate Compliance Office
1000 West Moreno Street
Pensacola, FL 32501
You also have the right to file a complaint with the Secretary of the U.S. Department of Health and Human Services but we ask that you first allow us the opportunity to correct any issues you may have concerning your privacy.
1000 West Moreno Street
Post Office Box 17500
Pensacola, FL 32522-7500